What to do when you've received a DMCA section 512 takedown notice from your ISP, webhost, or a website

Action Guide: What to do when you've received a DMCA section 512 takedown notice from your ISP, webhost, or other service provider.

Unfortunately, this scenario is far to common these days. Content companies abuse the takedown notice process to chill legitimate speech.

The following guide, from the Fair Use Network, is provided for the users and creators who have received a DMCA section 512 "takedown" notice. It could be from your ISP, your web hosting service(Laughing Squid, GoDaddy, etc.), or even from a website service where you placed your content. They've got slick attorneys writing intimidating letters, but take a deep breath and find out what to do below

Introduction: A guide to assessing & responding to DMCA §512 Takedown Notices

"Takedown" notices are sent by individuals or organizations, or their attorneys, to Internet service providers (ISPs), asking the ISP to remove material or a link to material that the letter claims is an infringement of copyright. Takedown notices are specifically authorized by Section 512 of the Digital Millennium Copyright Act (the "DMCA").
Most commercial webhosts and search engines will comply quickly with a takedown. The owner of the targeted material can, however, sometimes get the material restored online. These pages will assist people targeted by takedown notices to understand the process and determine how they can respond.

Section 512 strongly encourages ISPs to comply with a takedown notice by providing them with a "safe harbor" - immunity from secondary liability for copyright infringement - if they "expeditiously" remove the tageted material. Section 512 has separate provisions for different kinds of ISPs, including access providers; caching functions; hosting services; and search engines. Section 512 doesn't require any court decision that material is actually infringing before a rightsholder can send a takedown notice.

Receiving a takedown notice, or being targeted by one, can be a frustrating experience. Typically, a user finds out about the notice from her ISP, when she's told that the material is going to be taken down. The notice may not clearly state how her work infringes the other work - and it probably doesn't acknowledge any rights that she might have, like fair use. And the notice may not clearly explain what rights she does have to protest or challenge the removal.

Many users don't receive any notice. Search engines, for instance, are under no obligation to notify an individualbefore they remove links to his material in response to a takedown notice. It could be weeks or months before the user realizes her content has been de-linked, and she may never be able to figure out why or how.
A person whose material is targeted also has no guarantee that the §512 takedown notice will be the end of the matter. She may receive additional communications from ISPs up the line from her own that they have received takedown notices and are about to act on them. She may also receive cease and desist or demand letters directly from the copyright holder. And even complying with the demands of §512 takedown notices is no guarantee that the copyright holder won't take further action, such as filing a lawsuit.

Fortunately, though, people targeted by takedown notices have some options. First and foremost, they can file a counternotice, asserting that the material does not infringe copyright. While ISPs don't have to respond to such counternotices, most webhosts will put content back online in response to a counternotice. And in some situations, a notice recipient might want to file a court action for damages or other relief.
Below, we outline steps for assessing and responding to takedown notices or other communications that an ISP may send to an online user.

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Content owners: why excessive use of section 512 takedown notices to protect your content is dangerous

If you want to use audio or video clips in your podcast, read from your favorite book or play your favorite song, you probably don't want to demand excessive protection for your own content in the way many traditional content companies are currently doing.

The truth is that sites that provide space for an exchange of ideas and creativity between individuals, like Youtube, Flickr, and Facebook, might begin taking down everything because the time wasted to check each video is money lost. It is simply much cheaper to just remove content.

SO RESPECT OUR PUBLIC SPACES. If you have a situation where you think your content was taken and put up on a web service like Youtube, Myspace, OurMedia, etc, remember to ask for a reasonable response, because you may find yourself on the other side, facing a takedown of your own content because of excessive rights enforcement in the future.

In fact, excessive use of takedown notices is a step backwards in the grassroots culture revolution, because it gives the content companies exactly want, a culture that requires a corporation and a slew of lawyers at every turn.

Now check out our Action Guide if you've received a DMCA Section 512 takedown notice.

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Special legal issues with 512 takedown notices and Creative Commons licensed material

One common Creative Commons(CC) license is the CC noncommercial share-alike license (podcast, blog, mash-up) which is used by creators to allow others to distribute, adapt, and build upon their work noncommercially.

If you find your CC content on another video podcast that is using it commercially (ie placing ads, selling access to the content), then that use would be outside the license you offered, and you may have the right to sue.

You have a few options.  You can send your own takedown notice to the ISP or website, and if that doesn't work you may be able to sue the individual under copyright law.

However, there is a grey area when it comes to web hosting services. A user may upload a video that includes your copyrighted material.  Even if the user is not making money, however, if the web hosting service or anyone else is exploiting the work with advertisements or access charges, the original creator would likely have the right to send a takedown notice to the service to have the infringing work removed from the service.

Also, if you reuse CC non-commercial content in your work, consider where you are posting your works and the agreements that certain services require you to make.  You can use CC noncommercial content on YOUR OWN hosted website, but when you upload to services that have advertising or other ways of exploiting the work commercially, you may be in a grey area.)  As always, just contact us if you have questions about posting a work that includes CC licensed comments.

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Protecting websites from copyright liability for user content - Section 512 safe harbors & takedown notices

First of all, we are experts with the DMCA, so if you have questions about the DMCA please use our contact us form to request legal services.

The DMCA takedown notice and safe harbors - how section 512 of the DMCA allows service providers protection from liability if they remove content that is claimed to be infringing by a copyright holder.

The DMCA lays out a process so that content holders can send a letter to service providers such as website hosting services and new media websites claiming that their service is hosting copyright infringing content. This is known as the Notice & Takedown safe harbor provisions (Section 512)(link to anchor in full text page)

After this introduction to the DMCA, you can also get specifics on the steps to take when responding to a DMCA section 512 takedown notice.

These DMCA takedown letters, along with copyright cease and desist letters, have been abused by content companies and bullies, who sometimes send the letters whether the claims are legitimate or not. DMCA takedown letters are a result of a debate in the mid 1990's between content companies and ISPs such AOL, Yahoo, etc. Content companies wanted ISPs to filter and pre-approve content to guard against the possibility of copyright infringement. ISPs said filtering was impossible with the sheer amount of data, so the process of sending a letter to the service provider was adopted. Again, this process, along with copyright cease and desist letters, can be abused to silence legitimate speech. (As an example of copyright cease and desist letter abuse, New Media Rights helped repel threats by Metro-Goldwyn-Meyer Studios (MGM) to Utility Consumers' Action Network (UCAN), when MGM threatened to sue UCAN over a parody of MGM's trademark.)

There are 4 categories of providers, and, each must respond to a takedown notice as detailed in the DMCA. The categories include the following:

*The most important category with regards to many new media services and web sites is the hosting services category, which originally targeted mostly web hosting services and focused on websites, but now also covers many Web 2.0 services, including blogs, podcasts, social media sites such as video, audio, and image sharing sites(Youtube, Flickr, Last.fm), etc.

Other categories include

- Simple conduits - Service providers that get you on the Internet, or simply pass the data to you

- Services who cache information temporarily for users

- Information location services - Search engines or websites that that provide links to other services

Section 512 safe harbors are really set up to protect intermediaries, not necessarily the creator, but those hosting, linking to material, can take the material down and avoid copyright liability.

So how do taken notices and this safe harbor effect my own website, blog, or podcast?

512 is just as important these day to websites, blogs, and other sites that publish content from third party users, as it is for website hosting and services and internet access providers.  As mentioned above, the definition of an online service provider, and scope of the safe harbors is extremely broad, including many different types of services.

- If you allow people to submit content and then you broadcast, you could benefit from, and be subject to the DMCA safe harbor and takedown procedures
-The people and websites that link into your content could also be subject to takedown notices, affecting the ability for your content to reach individuals.

How do I use the DMCA safe harbors if I my website, blog, podcast distributes others' content?

If you have policy, AND register with Copyright Office, the copyright owner MUST send you a notice under Section 512. You then have a "reasonable" amount of time. Perhaps a few days or a week. So if you have infringing content, or links to infringing content (distribution above) you're probably ok if you remove it in a week or so.

REMEMBER, the safe harbors are for content you simply host on your website, blog, podcast. You are not shielded from any copyright claims on content you yourself create.

What do I do if I receive notice as a web service to take down content?

The reality is you have the choice of whether to remove the content. Some ISPs are even known for their willingness to actually review the take-down claim and refuse to take something down if the use of the content appears to be legal.

Here's a list of web hosts and online service providers that have been known to actually review DMCA claims rather than simply blindly remove content(please submit others in a comment below)

Laughing Squid
Speakeasy
Ctime
blip.tv

However, many services do not engage in this review, because it is simply too expensive for them to review each piece of content they host. So if someone submits notice, to take advantage of the safe harbor, for you to ensure the DMCA is a defense for you to claims under copyright law, you must remove the content. If the creator then wants content back up, they must file a counter notice.  From here, the website notifies the copyright holder and if no lawsuit is filed, the content is restored in 10 to 14 days.

What do I do if I am the creator of content that is taken down by an ISP, a website, blog, or podcast and I think my use of the content is legal and the takedown is improper?

The good news is you have rights.

If you have website, podcast, blog, or other hosted content, and your webhost or web service gets notice, the website notifies the copyright holder and if no lawsuit is filed, the content is restored in 10 to 14 days.

Penalties for sending false DMCA notices.

If someone sends a notice, a provider may take content down. You can counter notice and you may even be able to file a counter lawsuit in the courts.

Counter notice 4 requirements - if someone notifies you that content you put up violates the DMCA


1. Physical or electronic signature
2. Identify the material complained about
3. Provide address telephone, consenting to District court where you or provider lives.
4. Good faith belief that content moved as a result of mistake or misidentification, thought posting was legal,

Simply identify the material, yourself, state that you are willing to be part of court proceeding, that the material should stay up, and that it was a mistake to take it down. Sign your name, send it back to your ISP or the web service that took the content down.  Some websites now have automated processes for DMCA counternotice.

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How DMCA Anti-Trafficking restrictions prohibit distributing software and technology that circumvent DRM and encryption

Anti-Trafficking Provisions - Distribution control

The DMCA prohibits distributing (also called "trafficking in") technologies such as software that would allow an individual to circumvent technological protection measures (important if you host or even link to software or other technologies that could circumvent technological protection measures).

As to distribution the DMCA states that it is:

  • Illegal to traffic in(ie distribute, perhaps even linking to) any technology whose primary purpose is to allow people to circumvent DRM, TPM.

This provision is focused on the DRM and encryption that keeps you from seeing or hearing something. An example of a violation might be hosting and distributing software that circumvents technological protections that make you unable to view Pay Per View movies you don't purchase from your Cable or Satellite provider.

  • Illegal to traffic in(ie distribute, perhaps even linking to) in a device that allows you to circumvent copy protections.

This provision is targeted at keeping you from making copies, rather than seeing or hearing the content as discussed previously. An example of a violation here would be distributing software that allows users to get around restrictions by an online music service such as Itunes or Rhapsody that limits your ability to make copies of music you purchased to 5 copies total.

So if you come across software that allows people to circumvent technologies designed to control access to or copying of a copyrighted work, keep this in mind.

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How the DMCA restricts circumventing technological protection measures like DRM and encryption

The DMCA restricts you from using technologies to get around Technological Protection Measure Digital Rights Management(DRM). These are called the "Anti-Circumvention" Regulations (Section 1201)(link to anchor in full text page)

This provision is targeted at the DRM(link), encryption, passwords, and the other measures that content companies(link) use to control your ability to access content. However, the provision is written so broadly that it covers not just movies, music, software, but anything that could possibly be copyrighted. In fact, the actual court cases brought under the DMCA have involved software that runs a garage door opener, maintenance software for Library tape systems, and software in a printer to interact with printer ink cartridges.

So how does this effect New Media and my own website/blog/podcast?

There are 3 main prohibitions to be aware of,

1.The first involves direct circumvention of a technological protection measure (DRM, encryption)
2.#2 and #3 deal with distributing (also called "trafficking in") technologies such as software that would allow an individual to circumvent technological protection measures (important if you host or even link to software or other technologies that could circumvent technological protection measures).

1.The DMCA prohibits circumventing a technological protection measure that controls access to a copyrighted work.

Let's say you have video podcast. You want to take a clip from DVD. Most DVDs are encrypted, and even if you are making a fair use[link] ( ie you are making use of a short clip of the movie for commentary or criticism), the act of breaking the encryption is separate from any fair use[link] argument.

Is there any way around this restriction?

Glad you asked, because the answer is YES, there is an EXCEPTION! It's call the Analog Hole - and it appears to be the only completely legal way to get around the circumvention provision.

*** To take advantage of the Analog Hole, always remember this rule of thumb:

You need to be capturing the content( ie video or audio) AFTER it's been decrypted.

So while using software to break a DVD's encryption code could violate this provision, there are other ways to legally make use of the content you would like to obtain, so long as you use the Analog Hole. Examples of likely acceptable ways that you could make use of the Analog Hole to capture content legally might include

  • If you use a licensed program to simply play a DVD on your computer screen, and THEN intercept the signal by doing a simple screen capture.
  • If you play encrypted audio through your sound system and feed the signal into a device for recording.
  • The simple, lo-fi way - Simply use a video camera record screen displaying the video you want to use, or use a sound recorder to record audio that is playing through your speakers.

REMEMBER: Even if you use the Analog Hole, your use of content should still be either 1. a fair use[link] 2. content you have a license to use[link], 3. public domain[link], and 4. otherwise legal. (ie Just because you video record an entire episode of "Next Top Model" it doesn't mean that you have the right to simply post the show on your MySpace page, though you could have other fair use rights(link) to use clips of the show, so check 'em out[link to fair use].)

 

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How to Create, Upload, and Seed a BitTorrent File

BitTorrent allows users to distribute large files without taking up too much bandwidth. The NMR staff has uploaded torrents a number of ways and found the following to be the easiest. If you have had better success with other programs or websites, please let us know.

1. Download and install Azureus (Windows/PC and Mac).

2. Go to The Pirate Bay and select Upload (note: you must Register for a free account if you don't have one).

3. Select "Create a Torrent" in Azureus (it should be in the Advanced tab).

a. Check "Add hashes for other networks" if it isn't checked already.

b. In the "Announce URL" box, put: tpb.tracker.thepiratebay.org/announce

c. Select "Single file" or "Directory" depending on what you want to upload and hit "Next".

d. Choose a file or directory and select "Next" again.

e. Make sure both "Open the torrent for seeding when done" and "Allow decentralized tracking when tracker is unavailable" are checked and select "Finish".

Your torrent has been created, but before anyone can download it YOU MUST SEED IT. Seeding will begin immediately, even if you can't tell. Do not exit Azureus or turn off your computer for at least a couple of hours (depending on the size of your file) and we recommend seeding your torrent for at least 24 hours.

4. The last step is to go back to The Pirate Bay Upload form and choose the torrent you just created. Fill in the relevant info and select "Finish". Your torrent will now be listed on The Pirate Bay and others will be able to download it as long as it has been seeded.

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How to Download Movies, Music, Software, and More Using BitTorrent

BitTorrent is a powerful peer-to-peer file-sharing technology. It's pretty easy to get started:

1. Download and install a BitTorrent program. There are many options. Here are a few:

-Azureus (Windows/PC and Mac)
-BitLord (Windows/PC only)
-Tomato Torrent (Mac only)

2. Find and download a torrent. A torrent is not the actual movie, music, or piece of content that you are trying to download, but it directs your BitTorrent program to the content's location. See our list of [BitTorrent Websites] for info on finding torrents to download.

NOTE: There are both legal and illegal uses of bittorrent, and the laws vary across countries as to what is a legal use of bittorrent and what is not. See our copyright and intellectual property section for basic legal information.

3. Once you open a torrent file, your BitTorrent program should open automatically and start downloading the desired content onto your computer. However, having a torrent does not ensure a healthy connection, so be prepared to try multiple torrents for the same piece of content. Also, look for torrents with a higher number of ["seeders"] . The more seeders, the better chance you will be able to complete your download.

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How to make a Podcast...for free

Here's a fast, easy,and cheap way to make and distribute your podcast:

Create

1. Find a computer with a built-in microphone or buy a cheapy mic that plugs directly into your computer.

2. Download, install, and run Audacity (a free, open-source program)

a. Download Audacity for Windows/PC or Mac
b. Download the LAME MP3 encoder for Windows/PC or Mac and put it in the same directory as Audacity. You will need to locate it the first time you export to MP3.

3. Press the "Record" button and begin speaking into the mic.

4. Stop talking and select File->Export as MP3

Listen to a sample recording made with Audacity

Distribute

1. Go to the Internet Archive and sign-up for a free account.

2. Download, install, and run SpinXpress (a free, Creative Commons-friendly tool).

3. Select "Publish" and choose the MP3 you exported from Audacity.

4. Login with your Internet Archive account and enter the appropriate info.

5. Once the file has been uploaded, select "My Profile" and open the URL for your file under "Published Files."

6. Log in to Ourmedia with your Internet Archive username and password.

7. In your profile, you will find an RSS feed for content you upload to the profile, which can be used to distribute your podcasts. 

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